?In 2010 EMM launched, as a result of the significant gap, a campaign to consolidate multiple connections into single metered supplies. While the replacement of meters was the main feature of the project, other important components included identifying illegal connections and repairing leaks.

The project ended up being the overall winner of the South African Government’s 2012 Water Conservation Awards and is now being extended to include almost 25,000 additional bulk consumer meters. Extensive work was done with consumers to explain the whole process; as a result, despite the fact that around 75% of them would be faced with increased water bills, there was no resistance to the project. Overall, the project achieved a volumetric impact of 5,800,000m3/year.